NuServe was founded in the UK in 1996. Today we employ nearly 500 people and provide services to over 100 clients throughout London and the South East. The business is family owned and, with a bright and enthusiastic team driving it, has consistently grown by around 25% year on year.
The origins of the business are equally impressive. In 1969 our now Chairman, Vince Lockwood, left school and started Prestige Office Cleaners in Durban, South Africa. Nearly 30 years later, he sold what had become the largest cleaning company in South Africa, employing over 10,000 staff. The business continues today as Bidvest Prestige. Vince and his son, Richard, subsequently founded NuServe and were joined a few years later by Simon Duke, Vince’s nephew, who took over the running of the business.
Simon doesn’t like standing still. He has lived on three continents so far and has a compulsion for challenging the status quo. He loves anything that promises innovation, believes bars are for raising and promises for keeping. When he’s not looking for new ways to improve things, he swims competitively (aiming to finish with a GB top 10 masters age group time this season) and makes a mean cup of coffee, having trained as a barista.
Job satisfaction to Yvonne is getting things right first time. As a former guitar teacher, though, she understands the importance of practice and putting in the work to make the performance perfect, a value she applies to getting the best out of our teams. She enjoys reading books that give her a deeper understanding of people, and when she’s not feeding her knowledge of the human psyche you’ll find her feeding someone else with one of her culinary creations.
Richard likes to stay in touch with nature and is passionate about improving the environment. You’ll often find him researching the most eco-friendly ways to keep our customers’ offices clean and he likes to spend his down time either at the stove with a challenging new recipe or out convening with nature in his camper van. He keeps a global view by climbing mountains and ranks the 4,017m Weissmies in the Swiss Alps as his greatest high.
Tereska is one of those people with a head for figures, patterns and puzzles, which makes her ideal as our financial controller. When she’s not balancing the books and figuring out ways to improve the bottom line, she enjoys spending time with her children, walking the dog, going to the gym and gardening. She spent her childhood growing up in a castle, which just so happened to be a country pub.
A former World Powerboating Champion, Brad helps to drive NuServe forward by providing the accurate information the business needs and helping Sales to navigate their way through new business proposals. These days he gets his adrenaline rush from spending time with his family and likes to unwind with a game of cricket, hockey, squash or golf, or throwing an ostrich burger on the braai.
Having swum competitively for Sussex, Charlotte has a keen sense of competition. Her warm and friendly disposition helps her to build solid business opportunities and develop close relationships with potential clients. Away from work she likes to spend time with friends and family creating new and fun memories and says, somewhat enigmatically, that her claim to fame is currently in progress… watch this space!
Bernard loves it when a plan comes together. He takes pride in motivating his teams to meet and exceed clients’ expectations. Having survived close encounters with a rhino, an elephant, a hippo and Michael Jackson, nothing fazes Bernard or dents his sense of humour. In his spare time he enjoys the company of his family, coaches children’s rugby and tests his culinary skills by cooking dishes from around the world.
A gifted singer who won a bursary to the Blackheath Conservatoire, Rachelle is our grande dame of high tempo, harmonious management, always making sure her team are singing from the same hymn sheet to provide note perfect customer service. And if that’s not enough musical puns, she gets her kicks from seeing the world and unwinding with family and friends.
Shabs prides himself on getting things done, both in his working life and his personal life. He likes to be involved in projects that help to make a difference, so his role at NuServe suits him perfectly. Outside work he’s a community leader and he recently led a campaign that raised more than £4,000 to put up water tanks and a borehole for his community in Africa. As if that’s not enough of a challenge, he also plays golf.
A highly motivated self-starter, Malgorzata is self-taught in both English and computing and now helps to develop our software. She loves applying technology to finding solutions and simplifying processes to improve the service we provide to customers and when she’s not learning new skills she likes to cook, read, watch TV (but only the interesting stuff) and maintain her health and fitness at the gym.
Sarah’s uncle is the famous show jumper Harvey Smith and she grew up on a farm surrounded by ponies. So it’s no surprise that she sees obstacles as nothing more than a challenge to be cleared and pushes herself to jump higher and further to provide the best possible support and service to clients and colleagues. Away from work, Sarah likes to run, socialise, listen to music and spend time with her family.
Ian helps to manage and motivate our people, which means working efficiently, being fair, cheering up colleagues when they’re having a bad day and improving the new employee experience. Always seeking improvement, his claim to fame is that he once exchanged a high five with Dame Kelly Holmes, though he doesn’t say what for. Like her, he enjoys running, as well as reading, cooking for friends, watching films and laughing.
Nicola is related to the legendary bourbon distiller Jack Daniels and certainly helps to keep spirits high among the NuServe team with her positive manner. She is never short of commitment and drive in giving our staff the support they need to achieve the very best standards for our clients. A mother of twins, Nicola likes to bake, play board games and scuba dive, but not all at the same time.