28 Feb 2018, 14:20

Why Emotional Intelligence Is Key To Your Workplace Success

A forward-thinking workplace should no longer expect their staff to leave their emotions at the front door.

The modern office should recognise the importance of cultivating empathy and compassion across the whole workplace. Focusing on nurturing Emotional Intelligence in your office can lead to a happier, more productive workplace - and can even have a positive effect on your earnings.

So let’s get to grips with Emotional Intelligence and show you how to implement it for success in your office.

What Is Emotional Intelligence?

Emotional Intelligence (aka Emotional Quotient or EQ) is nothing new. In fact it has been around for more than fifty years. But it is only relatively recently that its importance in the business world, and especially the workplace, has become more pronounced.

The game-changer was a book by Daniel Goleman, a psychologist and science journalist which was called, fittingly enough, Emotional Intelligence. The 1995 book was based on research at 200 global workplaces and found that the most effective leaders have a solid degree of emotional intelligence. The book featured on The New York Times bestseller list for eighteen months and sold more than 5 million copies around the world!

In Andrew Coleman’s 2008 ‘A Dictionary of Psychology’, EQ is described as ‘the capability of individuals to recognize their own emotions and those of others, discern between different feelings and label them appropriately, use emotional information to guide thinking and behavior, and manage and/or adjust emotions to adapt to environments or achieve one's goal(s)’

So how can those skills and emotions be put to good use in your workplace?

How To Cultivate Emotional Intelligence In Your Office

Some experts believe that EQ is a much more valuable asset for office staff than its more famous academic equivalent, IQ, or Intelligence Quotient.

Emotional Intelligence is a skill set which can be learned over time so it’s important to educate yourself about it and to try to develop your own EQ skills. You should also teach your existing staff about Emotional Intelligence and get them to work on their own EQ.

The core emotional skills you need to work on to improve your Emotional Intelligence levels are:

●     Self-awareness

○     Learn to interpret your own emotions and understand the impact which they might have on other office workers

●     Motivation

○     Focus your attention on your workplace goals and get pumped up about fulfilling them

●     Empathy

○     Try to understand the emotions and feeling of other people in the office. Treat your colleagues professionally, with respect and kindness

●     Social Skills

○     Be team player. Communicate with everyone else in the office. Build strong relationships and work on maintaining them at all times

●     Self-regulation

○     Learn to control your impulses to prevent negative emotions (or actions) which might have a negative effect in the workplace

Those 5 emotional skills can also be imported into your office by recruiting new staff who score strongly on them at the interview stage.

Okay, it’s over to you. Start working on the Emotional Intelligence in your office today!